Customer Support Agent - National Printing Company Contact Center (Jakarta)

Join Infomedia Nusantara as a Customer Support Agent for our prestigious National Printing Company Contact Center in Jakarta! This is a unique opportunity to be part of a dynamic team providing exceptional service to clients in Indonesia’s printing industry. You'll be the first point of contact for customers, handling inquiries, complaints, and resolving issues efficiently. Our Contact Center operates 24/7, ensuring that our clients receive prompt and professional support.

As a Customer Support Agent at Infomedia Nusantara, you'll use industry-standard tools like Zendesk, Salesforce, and Slack to manage customer interactions. You'll also have access to our extensive knowledge base and training resources to ensure you're always equipped to handle any situation. We offer competitive benefits, including health insurance, professional development opportunities, and a collaborative work environment.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via phone, email, and chat, ensuring prompt and professional responses.
• Resolve customer issues efficiently, escalating complex problems to the appropriate teams when necessary.
• Use CRM systems like Salesforce to track customer interactions and maintain accurate records.
• Provide exceptional customer service, ensuring customer satisfaction and loyalty.
• Collaborate with cross-functional teams to ensure seamless customer support and service delivery.
• Monitor and analyze customer feedback to identify trends and areas for improvement.
• Participate in continuous training and development to enhance your skills and knowledge.
• Adhere to company policies and procedures, ensuring compliance with all relevant regulations.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service or a related field.
• Proven ability to handle high-volume customer interactions with a focus on resolving issues efficiently.
• Excellent communication skills, both verbal and written, in English and Indonesian.
• Strong problem-solving skills and the ability to think critically.
• Proficiency in using CRM systems like Salesforce and customer support tools like Zendesk.
• Ability to work in a fast-paced environment and meet tight deadlines.
• High attention to detail and accuracy in record-keeping.
• Ability to work well in a team and collaborate effectively with colleagues.

🛠️ Keahlian

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