Bilingual Customer Service Executive (English & Mandarin) - Bali

Join a dynamic team as a Bilingual Customer Service Executive (English & Mandarin) in the heart of Bali! This role offers a unique opportunity to bridge communication between global clients and local operations while enjoying a vibrant work environment in one of Indonesia’s most sought-after destinations. At [Company Name], we are committed to delivering exceptional customer service and fostering a culture of continuous learning and growth. Located in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, or Badung, you will be at the center of Bali's bustling tourism and hospitality scene.

As a Bilingual Customer Service Executive, you will handle a variety of customer inquiries, manage reservations, and provide support to both international and local guests. This role is perfect for someone who thrives in a fast-paced environment, enjoys working with diverse cultures, and is passionate about delivering outstanding service. With competitive salaries ranging from Rp 10,000,000 to Rp 15,000,000 per month, this position offers both financial rewards and the chance to be part of a thriving community.

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and reservations for both international and local guests using our in-house CRM system.
• Provide exceptional customer service in both English and Mandarin, ensuring all customer needs are met.
• Manage and update guest information in our reservation system, ensuring accuracy and efficiency.
• Assist with the organization and coordination of events and activities for our clients.
• Collaborate with the marketing team to promote our services and attract new customers.
• Participate in team meetings and training sessions to continuously improve service standards.
• Maintain a high level of professionalism and confidentiality in all customer interactions.
• Assist with the preparation and delivery of customer reports and feedback summaries.

🎓 Kualifikasi & Syarat

• Fluent in both English and Mandarin, with excellent verbal and written communication skills.
• Minimum 2 years of experience in customer service or a related field, preferably in the tourism or hospitality industry.
• Proficient in using Microsoft Office Suite, including Excel for data management and reporting.
• Strong organizational skills with the ability to manage multiple tasks and meet deadlines.
• Customer-centric mindset with a passion for delivering exceptional service.
• Ability to work well in a team and adapt to a fast-paced environment.
• Valid IDP or IELTS certification in English and Mandarin (or equivalent).
• Experience with CRM systems such as Salesforce or HubSpot is a plus.

🛠️ Keahlian

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